Guaranteed products and service at Cotswold

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We have a full set of guarantees

We guarantee all our products and our service quality..

Domestic and Small Business Coffee Machines

Keurig® Brewers and pods are the Number One brand in North America, so they are of excellent quality and built to last. However, the stresses and strains of use inevitably mean that sometime issues can occur. As a Master distributor of Keurig® products, we provide guarantees beyond any other supplier of the same products in the UK.

BREWERS & OTHER DOMESTIC MACHINE GUARANTEES

All our domestic/small business machines comes with a one year manufacturers guarantee. In the event of breakdown within that period you should contact us for repair or replacement - details are below.

However, if you also purchase your coffee from Cotswold during the first year of your use of the machine, we will add a further one year to your guarantee. To qualify for the extra year of breakdown/repair/replace guarantee, you are required to make 2 separate purchases in the 12 months following your purchase, excluding your initial machine order.

Should your Brewer/Machine malfunction, we have a manned Helpdesk which you can immediately contact to ensure its not an issue you can solve yourself at home. If it's a serious problem, you can send the brewer to our Bidford-on-Avon depot and we will repair or replace the brewer and send it back to you. We also have an online repair request facility, so that you can provide details of your issue and request a callback and repair out of hours.

POD & COFFEE GUARANTEE

All our pods, beans and coffees are created to exacting standards. You can view a video of exactly how the pods work and deliver such a great taste each time by visiting our 'Keurig Video' page.

Each pod/coffee pack is sealed to ensure the coffee stays fresh, and a 'use by' date of between six and eight months, depending on the type of coffee. The coffee rarely goes off prior to opening, but if you should encounter a box/pack/pod of our products which does not taste as you would expect, you may return it to us. We will credit you with the value of the box off your next order.

As with all foods, you should keep your coffee away from excesses of heat or cold, store it in a clean/safe place and use all fresh coffee within 2 weeks of opening, and ideally sooner.

DELIVERY GUARANTEE

When you buy a Starter/Gift Pack from Cotswold Coffee we will pick your machine and your selection of coffee the same day. If you order before noon (12-00am), your Starter Pack will be despatched the same day for signed-for delivery the next working day. Orders received after noon are delivered the following working day. Coffee only orders follow exactly the same delivery schedule. Our working days are Monday to Friday, excluding Bank Holidays and seasonal holidays.

Postage and Packing Queries

Although our website holds a lot of information about our products, there may always be that question you wish to ask. We are a bricks and mortar company, as well as having our website, so between office hours of 9-00am to 5-30pm we are available to answer any queries you may have about buying, our product range, or simply wishing or order by phone.

Our Helpdesk is manned by John and Felix - both of whom have a deep knowledge of our products, and will be able to assist you in finding the products which are right for you. Call 01789 491800 to speak with them.

Commercial Coffee Machines

Virtually all our commercial coffee machines can only be bought by contractual arrangement, therefore the terms and conditions of purchase, repair, replace and ingredient provision will be covered in an agreement provided to you when you request a quote for the machine.